Online monitoring is a module for real-time tracking of the status of telephone lines and the workload of operators.Order
What is it for?
You can use this function not only to monitor the amount of work and employee workload, but also to quickly identify problems with the network status and user accounts, and take measures to resolve the issues. Statistics are maintained for internal, external, and mobile numbers of users. In addition, a record of all received and missed calls for the current and previous day is kept, with details shown by hour.
Activate the function independently according to the installation instructionsSet up