Prompter – listening in on phone calls
Prompter is a feature, when a more experienced employee listens in on client call with the rookie on a parallel line and gives comments to him/her, if needed.
What is it for?
Adoptation and education of a newcomer in call canter need a lot of time. Even though later he/she can be much confused when facing a difficult problem or communicating with a rude client. Switch to the call an experinced manager, whom will hear only your young colleague.Order
Up to 1st September is free!
Activate the function independently according to the installation instructionsSet up