Functions

Forwarding to the manager

Call forwarding to the manager - a feature where an incoming call is automatically forwarded to the phone of a manager (a known employee) who was last in contact with a potential customer.

Order

What is it for?

The "familiar employee" is determined using the time interval specified in the settings of the virtual time interval (maximum - one day):

  • – 1 hour
  • – 8 hours
  • – 24 hours

Return of a repeated call to the queue is possible if the subscriber does not answer within a fixed time interval, or if the Do Not Disturb (DND) mode is used on the IP phone.

Advantages

It allows you to quickly establish contact with a company specialist who previously advised you
It also helps to separate potential and existing customers who are not calling for the first time

Activate function

Activate the function independently according to the installation instructions

Set up